SHIPPING POLICY
   Ravish Brows processes orders Monday through Friday, excluding major US holidays. For Orders to be processed on Friday and shipped it must be ordered before 1 P.M. or will be shipped out on the following Monday. (Excluding any major US holidays)

Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

U.S. SHIPPING

• Standard Shipping: 3-5 Business Days
• 2 Day Shipping: Prices vary 2 Business Days (Expedited orders must be placed before 1:00 PM EST M-F in order to be shipped the same day)
• Overnight Shipping: $45 (Must be placed before 1:00 PM EST M-F in order to be shipped the same day)
• Saturday Delivery: $50 (Must be placed before 2:00 PM EST on Friday in order to be shipped the same day and received on Saturday) 

*Available depending on delivery address

 
Reservations & Cancellations
     Your appointments are very important to the specialists at Ravish Brows, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for eyelash extension services and 48 hours notice for PMU services for cancellations. WE HAVE A STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY! Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. By making an appointment you understand and agree to the cancellation terms.

     Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged $50.00 (U.S. Dollars) for the reserved service. A credit card "HOLD" transaction maybe made on your credit card to reserve the appointment time.The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our dedicated specialists schedules filled. Ravish Brows policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for taking the time to view and support our policies criteria. If your account has multiple rescheduling it will be flagged and you may be subject to a permanent rescheduling fee of $15.00.  

Microblading Cancellations or no shows you will forfeit your deposit of $100.00 also being charged $50.00 as we will not be able to fill the 4 hour window booked for your service.

Confirmation Notifications
     As a courtesy, Ravish Brows will try to call and confirm your scheduled appointment at least one business day prior to your appointment. Additionally, our scheduling system will also send out an email reminder of your appointment at least one day prior to your appointment. If we or our scheduling system are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.

Arrival
     If you are late for an appointment, it may be necessary to reschedule. Your Specialist will do his/her best to accommodate you. To ensure the best service and experience, we encourage you to arrive 5-10 minutes prior to your scheduled appointment. If this is your first time visit you will be required to fill out a Eyelash Consultation Forum. If you are later than 15 minutes we may have to reschedule it is at the discretion of Ravish Brows Specialist.

Forms of Payment
     We at Ravish Brows reserve the right to change prices and services at any time without notification. We accept Visa and MasterCard, American Express and cash. Sorry, we do not accept Discover, or personal checks.

Gratuities
     Gratuity (tipping) is up to the discretion of each client. The industry average is $18%-25% of the service total prior to discounts or incentive offers. Our Specialist at Ravish Brows greatly appreciate your generosity.

Information that is gathered from visitors
     In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used
     The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.E-mail addresses will not be sold, rented or leased to 3rd parties.E-mail may be sent to inform you of news of our services or offers by Ravish Brows or our affiliates.

Cookies
    Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also, they may be used to track your return visits to the website.

What if I am not happy with my service?
     At Ravish Brows we strive to make each guest happy before they leave on their appointment day. If you are not happy with your service, please contact us within 2-3 days after your appointment and we will do anything in our power to give you the result you are looking for. Your satisfaction is our top priority and we appreciate you communicating with us promptly. All services are not refundable. The service must be a mistake from the service provider, not something you might have changed your mind about (after the service has been performed).  In case of disagreement, a redo must be validated by management. Redo’s can only be scheduled on weekdays.

What happens if I have an allergic reaction?

     If you feel that you may be allergic or have a sensitivity to glue or lashes it is recommended to come in for a patch test prior to your appointment. If you decline to come in for the prior patch test and have an allergic reaction to the glue or lashes there will be no refund applied. We will gladly take them off and apply them with our sensitive glue. We hope that you understand we have provided you with a service and gave you the ability to see if you have any allergies before coming in.

Ravish Brows Security Policy
     Your name, phone number, address and other personal information are held in strict confidence. We collect this information for Ravish Brows internal use only and do not distribute to a third party for use. This information is used to better service you and to notify you of happenings, coupons, specials, and other communications strictly from Ravish Brows.

Pets
    The State Board of Cosmetology and The Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.

Service Disclaimer
     We always do a complete consultation and take every step necessary to ensure your safety and the best possible results.  While we are confident in our knowledge and experience, sometimes the unexpected can happen. It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. Therefore, please inform your Ravish Brows Specialist if you started a new medication, allergies, diet or anything else that might possibly affect the outcome of your visit.